How Much Does Business IT Support Cost in London & the UK? (2026 Guide)

How Much Does IT Support Cost in London in 2026?

Most London businesses pay for IT support in one of two ways: a fixed monthly fee per user, or by the hour when something goes wrong. Speedster IT’s IT Support London service costs from £25 +VAT per user per month, Mon-Fri 9am-6pm. You can see every rate on our IT Support Pricing & Costs page.

This guide explains how IT support is priced in London and the UK. It covers remote, on-site and 24/7 support, what “unlimited” really means, and what else you should budget for.

IT Support Costs at a Glance

• Managed IT support: from £25 +VAT per user per month with Speedster IT, Mon-Fri 9am-6pm.
• Out-of-hours support: from £99 +VAT per user per month, covering evenings, weekends and bank holidays.
• Ad-hoc support: our 1st Line engineers cost £80 +VAT per hour.
• Typical UK market rates: as a rough guide, hourly IT support usually costs £25 to £150 per hour, and monthly packages £250 to £2,000.

How Is IT Support Priced?

IT support companies use a few common pricing models. Knowing which one you are being quoted makes it much easier to compare providers.

What is per-user, per-month IT support?

You pay a fixed monthly fee for each person who uses IT in your business. This is the most common model for Managed IT Services London for Growing Businesses.

The fee usually covers helpdesk support, monitoring and patching, and day-to-day admin. It makes your IT costs predictable and easy to budget for.

What is pay-as-you-go IT support?

You pay by the hour, only when you need help. There is no monthly fee.

This can suit very small businesses with simple set-ups. The downside is that costs are hard to predict, and nobody is checking your systems between call-outs.

How are IT projects priced?

Larger jobs, such as an office move, a server upgrade or a Microsoft 365 migration, are usually quoted as a fixed project price or charged at a day rate. A good provider will scope the work and give you the cost before anything starts.

How is 24/7 IT support priced?

Round-the-clock cover usually costs extra. Many providers sell it as an add-on to their standard business-hours support, because it means keeping engineers available at night and at weekends.

What Does Speedster IT Charge?

We publish our prices so you know where you stand before you speak to us.

What is included in £25 per user per month?

• Helpdesk support, Mon-Fri 9am-6pm, with no ticket limits
• Remote support and on-site engineer visits
• Proactive monitoring and patching
• Microsoft 365 and Google Workspace support
• Starters, leavers and IT asset management
• A dedicated account manager

There is no minimum number of users.

What costs extra?

• Out-of-hours support, from £99 +VAT per user per month
• Security tools such as EDR, email security and backup
• Hardware and software licences
• Project work

We quote anything extra upfront.

What are your engineer rates for ad-hoc and project work?

All rates are +VAT. Business hours are Mon-Fri 9am-6pm.

• 1st Line Engineer: £80 per hour, £245 half day, £475 full day. Saturday £712.50, Sunday £950.
• 2nd Line Engineer: £305 half day, £610 full day. Saturday £915, Sunday £1,220.
• 3rd Line Engineer: £468 half day, £936 full day. Saturday £1,404, Sunday £1,872.

How much would IT support cost for a 10-person business?

For 10 users, managed IT support starts at £250 +VAT per month. Out-of-hours cover, security tools and licences would be added on top, depending on what you need.

Want a figure for your own business? Try our IT Support Price Calculator.

Remote IT Support Costs in London & the UK

Remote support means an engineer connects to your device securely and fixes the problem without visiting. Most everyday IT issues can be solved this way.

How much does remote IT support cost?

On average, businesses can expect to pay between £25 and £150 per hour for remote IT support services. Many providers also offer monthly packages from £250 to £2,000, covering remote monitoring, troubleshooting and regular maintenance.

With Speedster IT, Remote IT Support London is included in the £25 +VAT per user per month plan.

Is remote IT support cheaper than on-site support?

Usually, yes. There is no travel time, so issues are fixed faster and cost less. It also suits teams who work from home or across several locations.

• Faster fixes, so less downtime
• Lower cost per issue
• Support for staff wherever they work
• No travel, so a smaller carbon footprint

On-Site IT Support Costs in London & the UK

Some problems need an engineer in the room. Examples include hardware faults, network problems, new desk set-ups and office moves.

How much does on-site IT support cost?

As a rough guide, on-site IT support in London usually costs between £50 and £150 per hour. Some providers also charge a call-out fee or a minimum visit time.

Are on-site visits included in your monthly plan?

Yes. On-site engineer visits are included in our £25 +VAT per user per month plan during business hours, with no call-out fees.

Which businesses need on-site IT support most?

Businesses with offices, shops or venues that depend on local hardware get the most from on-site support. That includes finance and insurance firms, legal and professional services, retail, hospitality and healthcare.

24/7 IT Support Costs in London & the UK

24/7 support means you can reach an engineer in the evening, at weekends and on bank holidays, not just during office hours.

How much does 24/7 IT support cost?

Prices vary widely across the market, because round-the-clock cover is expensive to staff. With Speedster IT, out-of-hours support is a separate subscription from £99 +VAT per user per month. Find out more about our 24/7 IT Helpdesk & 24 Hour IT Support London service.

Do I need 24/7 IT support?

You probably need it if your business:

• Trades in the evenings or at weekends, such as hotels, restaurants and retail
• Has staff working across different time zones
• Cannot afford systems to be down overnight

If your team works standard office hours, business-hours support is usually enough. For one-off urgent problems, see our Emergency IT Support Services.

What Does “Unlimited IT Support” Really Mean?

Unlimited IT Support means you can raise as many support requests as you need, for one fixed monthly fee, with no per-ticket or per-hour charges.

Does unlimited IT support mean 24/7 support?

Not always. Check the support hours carefully. Our plan includes unlimited support requests Mon-Fri 9am-6pm, with 24/7 cover available as an add-on.

What are the benefits of unlimited IT support?

• Predictable costs: one fixed monthly fee, with no surprise bills for each issue.
• Proactive maintenance: monitoring and patching help stop problems before they start.
• Staff ask for help sooner: nobody holds back from logging an issue because of the cost.
• Easy to scale: add or remove users as your team changes.
• Access to expertise: a whole team of engineers, not one person.

What Affects the Cost of IT Support?

Several things change the price you will be quoted:

• The number of users and devices
• How complex your IT set-up is
• The support hours you need
• How much on-site support you need, and where your offices are
• Your industry and any compliance requirements
• The security tools you choose

Is there a minimum number of users?

Some providers set a minimum. Speedster IT does not, so our plans work for very small teams too. See our Small Business IT Support London page.

How do I work out my own IT support costs?

Count your users, decide which support hours you need, then add any extras such as security tools. Our guide on How to Calculate IT Support Costs in 2026 walks you through it step by step.

Other IT Costs to Budget For

IT support is only one part of your technology budget. Remember to plan for:

• Equipment replacement: most laptops and PCs need replacing every 3 to 5 years.
• Security: antivirus, EDR and email security for every user and device.
• Email and office apps: Microsoft 365 or Google Workspace licences.
• Phones: VoIP or Microsoft Teams calling plans.
• Backup: backup for Microsoft 365 or Google Workspace data.
• Printing: toner, paper and printer leases.
• Insurance: equipment cover and cyber insurance. See Why Every UK Business Should Have Cyber Insurance in 2026.
• Staff training: including cyber security awareness.
• Annual price increases: many software licences go up each year.

Is IT Support Worth the Cost?

For most businesses, yes. Good IT support cuts downtime, keeps your data secure and lets your team focus on their real work. Read How Managed IT Support Can Save You Money.

Is outsourcing IT cheaper than hiring in-house?

For most small and medium-sized businesses, it is. One in-house IT person costs a full salary, plus holiday and sickness cover. An outsourced provider gives you a whole team for a monthly fee. Read more in Is Outsourcing IT Support Worth It?

What does IT downtime really cost?

When systems stop, staff stop working, customers wait and sales are lost. These costs often add up to far more than the support fee. Read The Real Cost of Downtime: Why Business Resilience Pays for Itself.

How to Compare IT Support Quotes

The cheapest quote is not always the best value. Ask each provider:

• What exactly is included in the monthly fee?
• What are your support hours, and how much is out-of-hours cover?
• Are on-site visits included, or charged separately?
• Are security tools and backup included, or extra?
• What is your average response time?
• Is there a minimum number of users or a long contract?

If a provider can’t answer these clearly, that is a warning sign. Our article on 7 Signs You Need a New IT Support Company covers more. You can also read Top Questions to Ask an IT Support Company in 2026.

Get a Clear IT Support Quote From Speedster IT

Speedster IT has supported London businesses for over 20 years, and we are Cyber Essentials Plus certified. We’ll tell you exactly what’s included and what isn’t, before you sign anything.

Call us on 0204 511 9111, email hello@speedster-it.com or contact us for a free quote.

Louise

With over 15 years at Speedster IT, I’ve built a career around helping businesses navigate the evolving world of technology. I publish all the content for the IT Support London Blog and Cyber Security Blog, where I share practical insights on infrastructure upgrades, cybersecurity trends, and smart IT strategies for growing companies.