This site uses cookies for analytics and advertising. Accept them all, decline them all, or choose which ones you allow.
Accept all Decline all Customize Save my choices
Cookie preferences
IT support for hotels, restaurants and venues that never close. Specialist IT support for London’s hospitality sector, with 24/7 cover through our out-of-hours subscription, keeping your PMS, ePOS, booking platforms and guest Wi-Fi running through every service, every check-in and every shift change.
Hospitality doesn’t run nine-to-five, and neither do we. As a hospitality IT support company based in London for over 20 years, Speedster IT has supported hotels, restaurants, bars, event venues and multi-site hospitality groups across the capital, keeping the systems your guests never see, and the ones they interact with every minute of their stay, running without interruption.
We understand that a PMS outage at check-in, a till going down mid-service, or guest Wi-Fi dropping during a conference is a reputational and revenue event happening in real time, in front of your guests. If you’re comparing IT support providers for hotels or restaurants in London, get a quote and see how our unlimited support plans compare on cost.
Hospitality runs on a specific stack of guest-facing and back-office software. We support the actual platforms your teams log into every day, not a generic desktop helpdesk that has to look up your PMS vendor when something breaks.
Full Opera PMS support in London, plus Mews, RMS Cloud and Rezlynx (Guestline) support, covering check-in/check-out, room assignment, housekeeping status, rate management and billing integration. Searching for an Opera PMS support company or Mews support UK? This is us.
Lightspeed EPOS support, Zonal EPOS IT support and Toast POS support London for restaurant, bar and retail tills, handheld order pads and kitchen display terminals, keeping every till running through the busiest service.
OpenTable IT support and ResDiary integration support, plus SevenRooms and OTA channel manager support (SiteMinder), with direct connections to Booking.com and Expedia, so your live availability stays synchronised across every channel.
Configuration and support for chip-and-PIN terminals, contactless readers and payment gateways, with PCI DSS considerations for hospitality built in as standard rather than bolted on afterwards.
Most IT providers describe themselves as “24/7” and mean an answering service that logs your call for the morning. We don’t. Our out-of-hours IT support for hospitality, available as a subscription from £99 +VAT per user/month, is staffed by qualified engineers 365 days a year.
With out-of-hours cover, every call, day or night, is answered by a technical engineer who can start diagnosing the issue immediately, not a call centre triaging tickets for the next business day.
When an issue can’t be resolved remotely, we send a London-based engineer on site as quickly as possible, including at weekends and on bank holidays for out-of-hours clients.
Guest-facing and revenue-critical systems, PMS, ePOS, payment terminals and booking platforms, are triaged and escalated ahead of routine tickets automatically.
Patching, upgrades and planned works are scheduled around your occupancy calendar and service periods, never during peak trade.
Fast, reliable Wi-Fi is an expectation guests judge you on before they’ve even checked in. As a guest Wi-Fi installation company for hotels and a trusted venue Wi-Fi setup provider across London, we design, deploy and manage hotel- and venue-grade wireless networks.
Guest Wi-Fi network segmentation keeps guest devices, staff devices, payment systems and back-office infrastructure on separate VLANs, so guest traffic never touches systems processing card payments or holding guest data.
Custom-branded guest login pages with terms of use, bandwidth shaping and optional marketing opt-in, configured to match your brand, not a generic router splash screen.
From bedrooms and function rooms to gardens, terraces and basement bars, we design Wi-Fi coverage around your building’s actual layout and construction.
Centrally managed Wi-Fi across multiple sites, giving group operators one dashboard and one standard of guest connectivity across every venue.
Hotels and hospitality venues hold exactly the kind of data cybercriminals target, passport and ID details, payment card data, booking history and personal preferences, across systems accessible to a large and often transient workforce. As a Cyber Essentials Plus certified WatchGuard Gold Partner, we build security into hospitality IT from the network up.
Technical controls covering encryption, access logging, retention policies and secure disposal of guest data, implemented alongside your DPO or legal advisors, to help meet GDPR compliance obligations for hotel IT rather than just a policy document.
Payment terminal and gateway environments configured and segmented to help meet PCI DSS requirements for hospitality, reducing your compliance burden and audit scope.
Role-based access and MFA across PMS, ePOS and back-office systems, so seasonal and shift-based staff only ever see what their role requires.
Continuous monitoring and managed detection and response (MDR) to identify and contain threats before guest data or payment systems are compromised.
IT support that understands the pace and pressure of hospitality operations.
Add our out-of-hours subscription for evenings, weekends and bank holidays, because hospitality never sleeps.
No ticket limits, no per-incident charges, a managed IT support contract for hotels and restaurants from £25 +VAT per user/month, Mon-Fri 9am-6pm, with out-of-hours support from £99 +VAT per user/month covering evenings, weekends and bank holidays.
We know Opera, Mews, Lightspeed, Zonal and OpenTable, not just Windows and Microsoft 365.
On-site attendance across Greater London, as quickly as possible, when remote fixes aren’t enough.
Cyber Essentials Plus certified, giving your insurers and guests confidence in your data handling.
One point of contact who knows your property, your systems and your seasonal patterns.
← Back to Sectors Hub
Speak to a specialist about IT support for your hotel, restaurant, bar or venue, and get a fixed monthly cost. Call 020 4511 9111 or email hello@speedster-it.com.
Yes. We support Opera, Mews, Rezlynx, Guestline, RMS Cloud and other major PMS platforms, working directly with your vendor to resolve issues and ensure smooth integration with billing, housekeeping and channel management.
Yes. We design, deploy and manage hotel- and venue-grade guest Wi-Fi, including network segmentation to keep guest traffic separate from payment systems and internal staff networks, plus branded captive portals.
We support Lightspeed, Zonal, Toast and Epos Now, along with card payment terminals and gateways, keeping front-of-house and kitchen systems running through every service.
We provide 24/7 cover with our out-of-hours subscription from GBP 99 +VAT per user/month, with a technical engineer available. For critical failures that need someone on site, we arrange a London engineer as quickly as possible.
Yes. We provide unified, centrally managed IT support across multi-site groups, with consistent service levels and one account team across every property.
Yes. We implement the technical controls to help meet UK GDPR and PCI-DSS requirements, including encryption, access management, network segmentation and audit logging, working alongside your legal or DPO advisors.
From GBP 25 per user per month with no per-ticket charges. For 24/7 cover, multi-property groups or bespoke requirements, we provide a tailored IT support quote after a free consultation.
Yes. We provide on-site IT support for hotels, restaurants and venues across every London borough, with engineers who can reach Central, East, West, North and South London quickly.
The latest IT Support London news and technical advice provided by Speedster IT - IT Support London Experts.