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Keep your property management system, guest Wi-Fi, and payment technology running with dedicated hotel IT support from London’s hospitality technology specialists, with 24/7 cover available.
A hotel’s technology must work 24 hours a day, 365 days a year — because your guests never stop checking in, requesting room service, or expecting fast Wi-Fi. Speedster IT has supported London hotels for over 20 years, providing IT support, with 24/7 cover through our out-of-hours subscription, that matches the always-open nature of the hospitality industry.
Hotel IT emergencies don’t happen at 9am on a Tuesday. We provide 24/7 cover with our out-of-hours subscription from £99 +VAT per user/month, and London-based engineers attend on site as quickly as possible when a critical system fails. Whether it’s a check-in system failure at 3am or a Wi-Fi outage on a busy Saturday, we respond with the same urgency your night manager does.
Hotels depend on a complex web of interconnected technology — property management systems, door lock systems, in-room entertainment, guest Wi-Fi, EPOS for food and beverage, channel managers for online bookings, and payment terminals. Any failure in this ecosystem during peak occupancy creates immediate guest impact and potential review damage.
A failed property management system at check-in creates queues, frustrated guests, and manual workarounds that place huge pressure on front desk staff.
Wi-Fi failures drive negative TripAdvisor reviews faster than almost any other issue — and impact both leisure and business guests equally.
Electronic door lock failures lock guests out of their rooms and require immediate physical intervention — creating safety and security concerns alongside reputational damage.
OTA connectivity failures cause overbooking risks, missed reservations, and rate parity issues that affect revenue and guest satisfaction simultaneously.
We monitor your hotel’s critical systems continuously and schedule all maintenance during low-occupancy periods agreed with your operations team. We track upcoming events, peak periods, and group bookings so we never carry out risky maintenance when you’re running at full occupancy.
All maintenance scheduled during agreed low-occupancy windows — never on a Saturday night or during a sold-out period.
Expert support for Opera, Mews, Guestline, and all major channel management platforms.
Hotel-grade Wi-Fi design, deployment, and ongoing management with appropriate network segmentation.
Centralised IT management across multiple properties with consistent standards and unified reporting.
Hotels are prime targets for cybercriminals because they hold credit card details, passport information, and personal guest data at scale. The combination of high-volume payment processing, international guests, and multiple network entry points makes hotels particularly vulnerable — and high-profile data breaches in the hotel sector have resulted in significant regulatory fines.
Technical controls and network configuration to maintain PCI-DSS compliance for all payment card processing.
GDPR-compliant handling of guest personal data including identification documents, preferences, and contact information.
Strict VLAN separation between guest Wi-Fi, payment systems, door lock networks, and management infrastructure.
Continuous monitoring across all hotel networks to detect threats before they reach guest data or payment systems.
Hotel IT emergencies happen at all hours, so our out-of-hours subscription gives you engineers who can act immediately, day or night.
No per-incident charges. Your team can call as many times as needed for one fixed monthly fee.
Deep experience with PMS platforms, channel managers, door lock systems, and hotel-grade networking.
Engineers across London visit on site as quickly as possible when remote support cannot resolve the issue.
Our CE+ certification demonstrates the security baseline that hotel groups, their insurers, and brand owners increasingly require.
A named account manager who knows your property, your peak periods, and responds when your General Manager calls.
Complete IT support for every system that keeps your hotel running and your guests happy.
Expert support for Opera, Mews, Guestline, Rezlynx, and other major PMS platforms.
Hotel-grade wireless infrastructure with separate guest and staff networks managed for performance.
Technical support for SiteMinder, RateGain, and other channel management integrations.
Restaurant and bar point-of-sale systems kept running during every service.
Card terminals, payment gateways, and PCI-DSS compliance management.
Electronic door lock system support integrated with your PMS and IT infrastructure.
IP CCTV and access control management unified with your IT infrastructure.
Microsoft 365, finance software, HR systems, and management reporting tools.
IT support built for hotels that never close and guests who always expect more.
Decades of experience supporting hotels from boutique independents to multi-property groups across London.
From £25 +VAT per user/month, Mon-Fri 9am-6pm, with out-of-hours support from £99 +VAT per user/month covering evenings, weekends and bank holidays.
24/7 cover with our out-of-hours subscription from £99 +VAT per user/month, with London engineers sent on site as quickly as possible for critical failures.
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Get in touch with our friendly experienced staff and we’ll arrange a review of your current setup, and suggest how you could be using it more efficiently and improving your customer experience.
We support Opera, Mews, Guestline, Rezlynx, RMS Cloud, and other major PMS platforms. We work directly with your PMS vendor to resolve technical issues and ensure smooth integration with your channel manager, payment systems, and door lock infrastructure.
Yes. We design, deploy, and manage hotel-grade guest Wi-Fi with appropriate network segmentation keeping guest traffic, payment systems, and internal hotel networks separate. We monitor performance continuously to ensure guests receive consistently fast speeds across all areas of your property.
With our out-of-hours support subscription, from GBP 99 +VAT per user/month, technical engineers, not a call-handling service, can diagnose and begin resolving your issue at any hour. For critical failures that need someone on site, we arrange a London engineer as quickly as possible.
Yes. We support electronic door lock systems from major manufacturers including Dormakaba, ASSA ABLOY, and Salto, integrated with your PMS. We treat door lock failures as critical priority incidents given the direct guest safety and security implications.
Our hotel IT support starts from GBP 25 +VAT per user/month, Mon-Fri 9am-6pm, with out-of-hours support from GBP 99 +VAT per user/month covering evenings, weekends and bank holidays, with proactive monitoring included. For hotels with specific requirements around PMS integrations, multiple F&B outlets, and multi-property management, we provide tailored quotes after a site assessment.
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