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24/7 IT Helpdesk & 24 Hour IT Support London

Speedster IT provides 24 hour IT support in London through our out-of-hours subscription, from £99 +VAT per user/month, covering evenings, weekends and bank holidays. It adds to our managed IT support from £25 +VAT per user/month (Mon-Fri 9am-6pm), so the same London team is there whenever your staff need help.

Get in Touch 020 4511 9111
<1hr Average response time
CE+ Cyber Essentials
500+ Clients supported
from £25 per user / month
About this service

24 Hour IT Support London: Help Whenever Your Team Is Working

24 hour IT support London businesses can rely on, from a team that has supported London organisations for more than 20 years.

IT problems don’t keep office hours. A locked account at 10pm, an email outage on a Saturday or a laptop failure before an early flight can stop your people working. Our 24/7 IT helpdesk means your staff can get help from a real engineer in the evening, at the weekend and on bank holidays, not just Monday to Friday.

We are based in Whitechapel, East London, and provide 24/7 IT support in London and remotely across the UK. Whether you need 24 hour IT support for a London office or out-of-hours cover for staff working elsewhere, the same team picks up.

24/7with out-of-hours cover
<1hraverage response
20+years in London
CE+Cyber Essentials Plus
How does 24/7 IT support work?

Our managed IT support covers Monday to Friday, 9am to 6pm. Our out-of-hours subscription adds evenings, weekends and bank holidays, so your business has IT support 24 hours a day, 7 days a week, from one team that already knows your systems.

Who It’s For

Who Needs 24 Hour IT Support?

Out-of-hours IT support is most valuable for businesses that don’t stop at 6pm, including:

  • Hospitality and retail: hotels, restaurants, bars and shops trading in the evening and at weekends
  • International teams: staff and offices working across different time zones
  • Financial and professional services: people working late around deadlines, deals and reporting
  • Logistics and operations: shift workers and sites running through the night
  • Hybrid and travelling staff: people working from home, on the move or abroad
What’s Covered

What Our Out-of-Hours IT Helpdesk Covers

Accounts and Passwords

Locked accounts, password resets and multi-factor authentication problems, so staff can get back in quickly.

Email and Microsoft 365

Outlook, Teams, SharePoint and OneDrive issues, plus Google Workspace for clients who use it.

Remote Fixes

Software errors, slow devices, VPN and connection problems fixed remotely by an engineer.

Outages and Connectivity

Internet, network and Wi-Fi faults investigated, with your internet provider or other suppliers contacted for you.

Security Concerns

Suspicious emails or a possible compromise reported and escalated straight away, whatever the time.

Follow-Up and Reporting

Every out-of-hours ticket logged, with anything outstanding picked up by the team the next working day.

Service Levels

24/7 IT Support Response Times

When something goes wrong out of hours, you need to know what happens next. Here is how we work:

  • Average response under one hour: across remote and on-site support, with urgent issues prioritised.
  • Priority-based targets: each request is graded by business impact, and response targets for business hours and out of hours are set out in your service agreement.
  • Real engineers: your staff speak to an engineer who can fix the problem, not a message-taking service.
  • Clear escalation: we agree escalation routes and key contacts with you during onboarding.
  • No per-ticket charges: your staff can raise as many requests as they need under your plan.
Pricing

How Much Does 24/7 IT Support Cost?

Our IT support is priced per user, per month, with no minimum number of users:

Managed IT Support

From £25 +VAT per user/month. Business-hours helpdesk (Mon-Fri 9am-6pm), remote and on-site support, monitoring, patching and Microsoft 365 administration.

Out-of-Hours Support

From £99 +VAT per user/month. Adds 24/7 cover for evenings, weekends and bank holidays.

Security tools, hardware, licences and project work are quoted upfront, so you see every cost before you commit. Call 0204 511 9111 for a quote based on your team.

Business Hours vs 24/7

Business-Hours IT Support vs 24/7 IT Support

Business-Hours Support

Help Monday to Friday, 9am to 6pm. Ideal if your team works standard office hours in the UK.

24/7 IT Support

Help in the evening, at the weekend and on bank holidays too. Ideal if your people work late, in shifts or across time zones.

Where We Work

24 Hour IT Support Across London

Our London office is at 87 Whitechapel High Street, London E1 7QX, close to the City and Canary Wharf. We provide 24/7 remote support to staff wherever they work, and on-site support across London:

Central London & the City

City of London, Westminster, Camden, Islington, Holborn, Clerkenwell, Shoreditch and the West End.

East London

Tower Hamlets, Whitechapel, Aldgate, Canary Wharf, Hackney, Newham, Stratford, Waltham Forest and Redbridge.

North & West London

Haringey, Barnet, Enfield, Kensington and Chelsea, Hammersmith and Fulham, Ealing, Brent and Hounslow.

South London

Southwark, Lambeth, Wandsworth, Lewisham, Greenwich, Richmond, Kingston and Croydon.

Around the M25

Essex, Hertfordshire, Kent and Surrey, with on-site visits arranged in advance.

UK-Wide and International

24/7 remote support for staff wherever they work, in the UK or overseas.

See the sectors we support →

Why Choose Us

Why Choose Speedster IT for 24/7 IT Support London

One Team, Day and Night

The same London team supports you in and out of hours, so nothing gets lost between providers.

Clear, Fixed Pricing

Business hours from £25 +VAT and out-of-hours from £99 +VAT per user/month.

Microsoft Solutions Partner

Accredited expertise across Microsoft 365, Azure and Teams.

WatchGuard Gold Partner

Firewalls, MFA and threat detection from an accredited partner.

Cyber Essentials Plus Certified

Our own security is independently assessed.

20+ Years in London

500+ businesses supported since 2004, across every sector.

← Back to IT Support London

Frequently asked questions

24 hour IT support means your staff can get help from an IT engineer at any time, including evenings, weekends and bank holidays, not just during office hours. It stops small problems such as a locked account or an email outage from holding your business up until the next working day.

Yes. Speedster IT provides 24/7 IT support in London through our out-of-hours subscription, from GBP 99 +VAT per user/month, covering evenings, weekends and bank holidays. It adds to our managed IT support from GBP 25 +VAT per user/month, Mon-Fri 9am-6pm.

Our business-hours managed IT support starts from GBP 25 +VAT per user/month, Mon-Fri 9am-6pm. Out-of-hours support for evenings, weekends and bank holidays starts from GBP 99 +VAT per user/month. Security tools, hardware and projects are quoted separately.

Out-of-hours support covers account and password problems, email and Microsoft 365 issues, software and connection faults fixed remotely, internet and network outages, and urgent security concerns. Anything outstanding is picked up by the team the next working day.

Our average response time is under one hour across remote and on-site support, with urgent issues prioritised. Response targets for business hours and out of hours are set out in your service agreement.

Yes. With out-of-hours cover, staff working abroad or in international offices can get help when it is evening or the weekend in the UK. Most issues are fixed remotely, wherever your staff are.

Most day-to-day issues can be fixed remotely, including password resets, software errors, email problems, VPN and connection faults, Microsoft 365 issues and slow performance. Hardware failures and cabling usually need an engineer on site.

Business-hours support gives your staff help Monday to Friday, 9am to 6pm. 24/7 IT support adds evenings, weekends and bank holidays, which matters if your people work late, in shifts or across time zones.

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