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Speedster IT provides remote IT support in London from £25 +VAT per user/month, Mon-Fri 9am-6pm, with out-of-hours support from £99 +VAT per user/month covering evenings, weekends and bank holidays. Our engineers connect securely to fix most problems in minutes, and an engineer visits your London office when a fix can’t be done remotely.
Remote IT support London businesses can rely on, from a team that has supported London organisations for more than 20 years.
Speedster IT is a London IT support company based in Whitechapel, East London. When someone in your team has a problem, they call, email or raise a ticket, and one of our engineers connects securely to their device to fix it. There is no waiting for someone to travel, and your staff can carry on working from the office, from home or on the move.
Remote support is part of every Speedster IT support plan, with no ticket limits or per-incident charges. It suits hybrid and remote teams, small businesses without an in-house IT person, and companies with staff spread across the UK.
Remote IT support means an IT engineer fixes problems on your computers, phones and systems over a secure internet connection, without needing to visit. With your permission, the engineer can see your screen, run checks and change settings as if they were sitting at your desk.
Your fixed monthly fee covers the day-to-day support your team needs:
Monday to Friday, 9am to 6pm, by phone, email or ticket, with no ticket limits or per-incident charges.
Engineers connect to the affected device over an encrypted connection, with the user’s permission, to diagnose and fix the problem.
Email, Teams, OneDrive, SharePoint, Gmail and Drive problems, passwords, mailboxes and permissions sorted remotely.
Laptops, VPNs and secure remote access set up and supported, so staff can work safely away from the office.
Devices are monitored and kept up to date in the background, so many problems are caught before anyone notices.
If a fault can’t be fixed remotely, such as failed hardware or cabling, an engineer visits your London office.
We keep the base price simple and quote everything else upfront, so there are no surprises on your invoice:
Remote support is the fastest way to fix everyday IT problems, but it’s only part of what we look after. Explore each area in more detail:
Set-up, migration, security and day-to-day management of Microsoft 365, Teams and SharePoint.
Cloud storage, Azure, virtual desktops and hosting for hybrid teams.
Managed security, threat detection, MFA, Zero Trust and Cyber Essentials support.
Cloud phone systems, Teams calling, business mobiles and connectivity for remote staff.
As an official Google Workspace partner, we supply licences and manage Gmail, Drive, Meet and security settings.
Safe adoption of Copilot, ChatGPT, Claude and Gemini with the right controls.
Services beyond the core plan, such as security tools, hardware and projects, are quoted separately.
Most day-to-day IT problems can be fixed remotely, including:
An on-site visit is usually needed for failed hardware, cabling, new network equipment and office set-ups. Because we provide both, you don’t have to choose between a remote-only provider and a local IT company. On-site visits within your London support plan are included.
Our remote IT support is priced per user, per month, with no minimum number of users:
From £25 +VAT per user/month. Business-hours helpdesk (Mon-Fri 9am-6pm), remote support, on-site visits in London, monitoring and patching.
From £99 +VAT per user/month. Adds cover for evenings, weekends and bank holidays.
Security tools, hardware, licences and project work are quoted upfront, so you see every cost before you commit. Call 0204 511 9111 for a quote based on your team.
Remote IT support works well for:
We support businesses across many sectors, including financial services, hospitality, retail, recruitment and coworking. See the sectors we support →
Our London office is at 87 Whitechapel High Street, London E1 7QX, a short walk from Aldgate and Aldgate East stations. Remote support reaches your staff anywhere, and our engineers provide on-site visits across London:
City of London, Westminster, Camden, Islington, Holborn, Clerkenwell, Shoreditch and the West End.
Tower Hamlets, Whitechapel, Aldgate, Canary Wharf, Hackney, Newham, Stratford, Waltham Forest and Redbridge.
Haringey, Barnet, Enfield, Kensington and Chelsea, Hammersmith and Fulham, Ealing, Brent and Hounslow.
Southwark, Lambeth, Wandsworth, Lewisham, Greenwich, Richmond, Kingston and Croydon.
Essex, Hertfordshire, Kent and Surrey, with on-site visits arranged in advance.
Remote support for staff wherever they work in the UK, plus IT support for international businesses with offices overseas.
From £25 +VAT per user/month for business hours, with everything else quoted upfront.
Fast remote fixes, backed by engineers who can visit your London office.
Encrypted remote sessions, with your permission, from a Cyber Essentials Plus certified team.
Accredited expertise across Microsoft 365, Azure and Teams.
500+ businesses supported since 2004, across every sector.
A London team that knows your business, with no offshore call centre.
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Tell us about your team and we will send a clear, fixed monthly price for remote and on-site IT support. Call 0204 511 9111 or email hello@speedster-it.com.
Remote IT support means an IT engineer fixes problems on your computers, phones and systems over a secure internet connection, without needing to visit. With your permission, the engineer can see your screen, run checks and change settings.
You call, email or log a ticket. An engineer contacts you and, with your permission, connects securely to the affected device. Most issues are fixed in that session. If a problem needs hands-on work, we book an engineer to visit your office.
Speedster IT remote IT support starts from GBP 25 +VAT per user/month, Mon-Fri 9am-6pm, with out-of-hours support from GBP 99 +VAT per user/month covering evenings, weekends and bank holidays. Security tools, hardware, licences and projects are quoted separately.
Most day-to-day problems, including password resets, Microsoft 365 and Google Workspace issues, software errors, VPN and remote access problems, and printer or device settings. Failed hardware, cabling and new network equipment usually need an on-site visit.
Yes. Remote support is backed by on-site visits. If a fault cannot be fixed remotely, an engineer visits your office. We are based in Whitechapel, London E1, and visit offices across London.
Yes. Our engineers connect over encrypted connections and only with the user's permission. We are Cyber Essentials Plus certified, and we help clients secure their own remote working with MFA, managed devices and secure remote access.
Our average response time is under one hour, with urgent issues prioritised. Requests are graded by business impact, and the response target for each priority is set out in your service agreement.
Yes. Remote support reaches staff anywhere in the UK, and we also support businesses with offices overseas. On-site visits are available across London and around the M25 by arrangement.
Remote IT support is how most problems get fixed. Managed IT services cover everything around it, such as monitoring, patching, Microsoft 365 administration and planning. Our support plans include both, for one fixed monthly fee per user.
No. Our remote IT support is priced per user with no minimum number of users, so it suits small teams as well as larger businesses.
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