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Keep your EPOS running, your reservations flowing, and your kitchen technology working during every service — reliable IT support built for London restaurants.
In a restaurant, technology failure during service is not just an inconvenience — it’s chaos. Speedster IT has supported London’s food and beverage businesses for over 20 years, keeping EPOS systems, reservation platforms, kitchen display systems, and payment technology running reliably through every cover.
When your EPOS goes down 30 minutes before service, you need an engineer on the phone now — not a ticket number and a 4-hour response window. Our helpdesk picks up immediately and our London engineers are available for same-day on-site attendance when remote resolution isn’t possible. We work around service times, not office hours.
Restaurant technology has become increasingly complex — from cloud EPOS and kitchen display systems to online ordering integrations, reservation platforms, and contactless payment. Every system is interdependent, and a failure in any one of them during a busy service can cascade across your entire operation.
A failed till during Saturday evening service means handwritten orders, delayed billing, and frustrated customers — with revenue losses that cannot be recovered.
When KDS screens fail, kitchens revert to paper tickets — slowing service, increasing errors, and putting pressure on chefs at the worst possible moment.
Failed card readers during a busy service create queues at payment, force manual workarounds, and risk alienating customers at the end of their experience.
OpenTable, ResDiary, or SevenRooms failures mean lost walk-ins, double-booking risks, and no visibility of the evening’s covers ahead of service.
We never touch your systems during service. All maintenance, updates, and patching happen outside your opening hours — whether that’s early morning, post-last-orders, or on your weekly closure day. When something fails during service, we respond immediately.
Automated monitoring confirms all critical systems are operational before each service period begins.
All updates and maintenance scheduled during your downtime — never during prep or service.
Centralised IT management across multiple restaurant locations with consistent standards and unified reporting.
We liaise directly with your EPOS, reservation, and payment vendors so you don’t have to manage multiple support relationships.
Restaurants handle payment card data every day, making PCI-DSS compliance a regulatory requirement. Customer booking data and marketing lists also require GDPR-compliant handling. Cyber attacks on restaurants are more common than many operators realise — Speedster IT’s CE+ certification ensures your defences are robust.
Technical controls and documentation to maintain PCI-DSS compliance for card payment processing.
Separate guest Wi-Fi from payment systems and back-office networks to prevent security breaches spreading.
Policies and controls for compliant handling of booking data, marketing lists, and customer personal information.
Daily backups of all booking and sales data ensuring rapid recovery from hardware failure or ransomware.
Immediate helpdesk response when your systems fail during service — no queues, no call centres, an engineer picks up.
No per-call charges. Unlimited helpdesk support for one fixed monthly fee however many times you call.
We know the EPOS, KDS, and reservation platforms that London restaurants use — not just generic IT.
Engineers across London available for same-day on-site visits when remote resolution is not possible.
CE+ certification demonstrates the security posture that restaurant groups and their payment processors expect.
One person who knows your sites, your systems, and picks up the phone when you need them most.
IT support for every piece of technology your restaurant depends on to deliver great service.
Support for Lightspeed, Square, Tevalis, Zonal, and all major restaurant EPOS platforms.
KDS installation, maintenance, and same-day replacement when screens fail.
OpenTable, ResDiary, SevenRooms, and other reservation system support and integration.
Card reader management, PCI-DSS compliance, and payment gateway connectivity.
Reliable internet connectivity with failover options and segmented guest Wi-Fi.
Technical support for Deliveroo, Uber Eats, and own-website ordering platform integrations.
Management software, Microsoft 365, email, and accounting platform support.
IP CCTV management integrated with your IT infrastructure for unified management.
IT support that understands the pressure of service and responds at the speed restaurants need.
Deep experience across independent restaurants, groups, and multi-site food and beverage operators.
£25 per user per month with unlimited support included — no extra charges for service-time emergencies.
Immediate response to system failures during service, with same-day on-site attendance across London.
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Contact us to learn more about how our Restaurant IT Support services can benefit your business. Let Speedster IT be your trusted partner in enhancing your restaurant's technology experience.
We support all major restaurant EPOS platforms including Lightspeed Restaurant, Square for Restaurants, Tevalis, Zonal, Revel, and EPOS Now. We also support legacy EPOS systems that are critical to your operation and cannot easily be replaced.
Yes. Our helpdesk operates 24/7 and an engineer picks up immediately — not a call handler. For critical failures during service, we prioritise immediate remote diagnosis and can despatch an on-site engineer same-day across London if remote resolution is not possible.
Yes. Multi-site support is one of our core strengths. We provide centralised IT management across all your locations with consistent standards, unified monitoring, and a single point of contact for all IT issues across your estate.
Yes. We implement the network segmentation, access controls, and documentation required for PCI-DSS compliance. We work with your payment processor to ensure your environment meets their requirements and maintain this on an ongoing basis.
Our restaurant IT support starts from £25 per user per month with unlimited helpdesk access and proactive monitoring included. For restaurant groups with multiple sites and 24/7 requirements, we provide tailored quotes. Contact us for a free consultation.
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