This site uses cookies for analytics and to improve your experience. By clicking Accept, you consent to our use of cookies.
Accept Decline
Cookie preferences
Seamless IT support for London hotels, venues, and hospitality businesses — keeping your guest-facing technology and back-office systems running around the clock.
In hospitality, every guest interaction is a moment of truth — and your technology underpins all of it. Speedster IT has supported hotels, venues, restaurants, and hospitality groups across London for over 20 years, ensuring your property management systems, booking platforms, and guest Wi-Fi never let you down.
Hospitality never closes, and neither does our helpdesk. We provide round-the-clock support for London hotels and venues, with same-day on-site response when a critical system fails. Our engineers understand that a check-in system failure at 2am is a genuine emergency — and we respond accordingly.
Hospitality technology is a complex ecosystem of property management systems, booking engines, payment processors, guest Wi-Fi, EPOS, and back-office platforms that must all work together seamlessly — 24 hours a day, 365 days a year. The consequences of failure are immediate and very visible to guests.
Property management system failures block check-ins, room assignments, and billing — creating chaos at the front desk exactly when you can least afford it.
Modern guests expect fast, reliable Wi-Fi as standard — connectivity failures lead directly to negative reviews that damage your online reputation.
Restaurant and bar EPOS failures during service cause delays, lost orders, and frustrated guests — all while your team is under maximum pressure.
Online booking channels, channel managers, and PMS synchronisation failures lead to double-bookings and revenue loss.
We monitor your critical hospitality systems continuously and respond to alerts before they become failures. All maintenance is scheduled during low-occupancy periods so your guests are never impacted. Our team treats your operation with the same sense of urgency you do.
Continuous monitoring of PMS, booking systems, payment terminals, and network infrastructure with instant alert response.
All patching, updates, and maintenance scheduled around your occupancy calendar — never during peak periods.
Design, deployment, and ongoing management of hotel-grade guest Wi-Fi with appropriate network segmentation.
Unified IT support across multiple properties with consistent service levels and centralised management.
Hotels and hospitality venues hold large amounts of sensitive guest data including passport details, payment cards, and personal preferences — making them attractive targets for cybercriminals. GDPR compliance and PCI-DSS requirements are non-negotiable, and a data breach in hospitality makes headlines.
Technical controls and policies to ensure guest data is collected, stored, and processed in compliance with UK GDPR.
Separate VLANs for guest Wi-Fi, payment systems, staff devices, and management systems to prevent lateral threat movement.
Multi-factor authentication and role-based access to ensure staff only access the systems they need.
Continuous security monitoring to detect and contain threats before guest data is compromised.
Our helpdesk operates around the clock because hospitality never sleeps. Critical issues get immediate attention at any hour.
No ticket limits or extra charges. Your team can call as many times as needed for one fixed monthly fee.
We know Opera, Mews, Lightspeed, and other hospitality platforms — not just generic IT support.
Engineers across London for same-day on-site response when remote resolution isn’t sufficient.
Our CE+ certification demonstrates the security maturity that hospitality operators and their insurers increasingly require.
A named account manager who understands your property, your systems, and your seasonal patterns.
End-to-end IT support for every system your hospitality business depends on.
Support for Opera, Mews, Rezlynx, and other leading PMS platforms.
Hotel-grade wireless infrastructure with guest and staff network separation.
F&B point-of-sale systems kept running during every service.
Online booking engine integration and channel manager connectivity.
Card payment terminals, PCI-DSS compliance, and payment gateway management.
Microsoft 365, email, finance software, and staff productivity tools.
IP CCTV and electronic door access systems integrated with your IT infrastructure.
Daily backups of all operational data with tested recovery procedures.
IT support that understands the pace and pressure of hospitality operations.
Two decades supporting businesses across London’s hospitality sector, from boutique hotels to large venues.
£25 per user per month with no hidden charges — unlimited support included.
Genuine 24/7 emergency cover for critical system failures, with same-day on-site attendance across London.
← Back to Sectors Hub
We're here to provide IT support for your hospitality business. Please, don't hesitate to reach out. We understand the unique challenges you face and are ready to help you navigate them with ease.
Yes. We have experience supporting Opera, Mews, Rezlynx, Guestline, and other major property management systems. We work with your PMS vendor to resolve technical issues and ensure smooth integration with your other systems.
Yes. We design, deploy, and manage hotel-grade guest Wi-Fi infrastructure, including appropriate network segmentation to keep guest traffic separate from payment systems and internal staff networks.
Our helpdesk operates 24/7/365. A technical engineer is always available to take your call. For critical on-site failures, we can dispatch an engineer same-day across London.
Yes. We implement the technical controls required for GDPR compliance including encryption, access management, audit logging, and data retention policies. We work alongside your legal or DPO advisors to ensure your technical infrastructure meets its obligations.
Our support starts from £25 per user per month with no additional per-ticket charges. For hospitality businesses with specific requirements around 24/7 cover and multiple properties, we provide tailored quotes. Contact us for a free consultation.
The latest IT Support London news and technical advice provided by Speedsters IT - IT Support London Experts.