What Is an IT Solutions Company and What Do They Do?

What Is an IT Solutions Company?

An IT solutions company is an outside team that plans, sets up, supports and secures the technology your business runs on. That covers your computers, network, cloud services, phones and cyber security. Speedster IT provides IT Support London and Managed IT Services London for Growing Businesses from our office in Whitechapel.

Keeping up with technology is hard, slow and expensive if you try to do it alone. An IT solutions company gives you a whole team of experts for less than the cost of hiring your own.

IT Solutions Companies at a Glance

• They support your staff when something goes wrong.
• They keep your systems patched, monitored and secure.
• They plan and deliver projects such as office moves, cloud migrations and new networks.
• They source the right hardware and software at the right price.
• They advise on where your technology should go next.

Is an IT solutions company the same as an IT support company?

The two terms overlap a lot. An IT support company usually focuses on fixing problems and helping your staff day to day. An IT solutions company does that too, but also designs and delivers new systems, projects and long-term technology plans. Most good providers do both. Read more in IT Support London: What an IT Support Company Does in 2026.

What Does an IT Solutions Company Do?

The best IT solutions companies become part of how your business works. They learn where you are heading, what is holding you back and how technology can help. Here are the main services they provide.

IT helpdesk support

Your staff can call or email when something goes wrong. Engineers troubleshoot the problem, fix it and help people avoid it happening again.

Remote monitoring and management

Software watches your devices and systems all the time. Engineers are alerted to problems early, often before your staff notice anything.

On-site technical support

Some problems need an engineer in the room, such as hardware faults, network issues and new desk set-ups.

Cyber security

This includes antivirus and EDR, firewalls, multi-factor authentication and staff training to spot phishing and ransomware. See our IT Security Services for London Businesses.

Data backup and disaster recovery

Your data is backed up and can be restored if a system fails, is attacked or is deleted by mistake. Find out more about our Disaster Recovery Services London.

Cloud and Microsoft 365

They set up and manage email, file sharing and cloud apps such as Microsoft 365, Azure and Google Workspace. See our Cloud Services for London Businesses.

Networks and connectivity

They design, install and support office networks, Wi-Fi, firewalls and cabling, so your team stays connected.

IT procurement

They help you buy the right laptops, servers and software licences, then set them up before they arrive. See IT Procurement Services for Business.

IT projects and consultancy

They plan and deliver bigger changes, such as moving offices, upgrading servers or migrating to the cloud. Thinking about the cloud? Read Discover the Pros and Cons of Migrating Your IT Infrastructure to the Cloud.

How Can an IT Solutions Company Help Your Business?

A good IT solutions company should:

• Cut downtime, so your team can keep working
• Improve your cyber security and protect your data
• Make your IT costs predictable
• Give you access to experienced engineers, not just one person
• Help you choose technology that supports your growth

Is it cheaper than hiring an in-house IT team?

For most small and medium-sized businesses, yes. One in-house IT person costs a full salary, plus holiday and sickness cover. An IT solutions company gives you a whole team for a monthly fee.

Which businesses need an IT solutions company?

Almost any business that relies on technology but does not have its own IT department. It is especially useful for firms with strict compliance needs, such as finance and insurance, and for businesses with several offices or remote staff.

How Do You Choose the Right IT Solutions Company?

Start by working out what you need. Then compare providers carefully.

What should you look for?

• A proven track record: ask for references and read online reviews.
• Experience in your sector: especially if you use specialist software or have compliance rules to follow.
• Clear pricing: you should know what is included and what costs extra.
• Security credentials: such as Cyber Essentials Certification London, ideally at Cyber Essentials Plus level.
• A local team: close enough to send an engineer on site quickly.
• A personal service: a named account manager who knows your business.

What questions should you ask before choosing?

• What kind of IT support do we need, and what are our goals?
• What is included in your monthly fee?
• What are your support hours and average response time?
• Are on-site visits included?
• Can you give us references from businesses like ours?

Our article on IT Support Companies in London: How to Tell If Yours Is Worth the Investment has more advice.

Why start with an IT audit?

An IT audit is a health check of your systems. It shows where you could cut costs, work more efficiently and improve security. A good provider should then give you a tailored proposal based on what the audit found. Book a Free Cyber Security IT Audit with us.

How Much Does an IT Solutions Company Cost?

Most IT solutions companies charge a fixed monthly fee per user for ongoing support. Projects, hardware and software are usually quoted separately.

What does Speedster IT charge?

Our managed IT support costs from £25 +VAT per user per month, Mon-Fri 9am-6pm. That includes helpdesk support with no ticket limits, remote and on-site support, and monitoring and patching. Out-of-hours support is available from £99 +VAT per user per month, covering evenings, weekends and bank holidays.

Security tools, hardware, licences and project work are quoted upfront. See our IT Support Pricing & Costs, or read How Much Does Business IT Support Cost in London & the UK?

How can you get the best value from your IT provider?

• Compare several quotes, and check exactly what each one includes.
• Choose a provider that monitors your systems, so problems are stopped early.
• Use the licences and tools you already pay for before buying more.
• Review your IT plan with your provider at least once a year.

Talk to Speedster IT

Speedster IT has supported London businesses for over 20 years. We are a Microsoft Solutions Partner, a WatchGuard Gold Partner and Cyber Essentials Plus certified.

Call us on 0204 511 9111, email hello@speedster-it.com or contact us to talk about your IT.

Louise

With over 15 years at Speedster IT, I’ve built a career around helping businesses navigate the evolving world of technology. I publish all the content for the IT Support London Blog and Cyber Security Blog, where I share practical insights on infrastructure upgrades, cybersecurity trends, and smart IT strategies for growing companies.