IT Support for Financial Services London

Built around the FCA’s SYSC sourcebook, its operational resilience rules, and, for firms with EU operations, the Digital Operational Resilience Act (DORA). Specialist IT support for IFAs, mortgage and insurance brokers, wealth managers, investment firms, and the Lloyd’s insurance market.

Get in Touch 020 4511 9111
24/7 Unlimited support
CE+ Cyber Essentials
500+ Clients supported
from £25 per user / month
About this service

FCA Compliant IT Support London, Built Around SYSC and DORA

Financial services firms need more than generic managed IT, they need FCA compliant IT support London firms can rely on to help meet their own regulatory obligations, built around the FCA’s SYSC sourcebook, its operational resilience rules, and (for firms with EU exposure) the Digital Operational Resilience Act. Speedster IT has supported London’s financial services community for over 20 years, from IFAs and mortgage brokers to wealth managers, investment firms, and firms operating in the Lloyd’s insurance market, providing the compliance-ready, security-first IT infrastructure regulators expect.

We provide dedicated IT Support for financial brokers London, including mortgage brokers, insurance brokers, and independent financial advisers, alongside wealth managers, investment firms, and Lloyd’s market managing agents and brokers across the City, Canary Wharf, and beyond.

20+years in London
24/7unlimited helpdesk
500+businesses supported
CE+Cyber Essentials Plus

The City, Canary Wharf, and beyond, FCA compliant IT support London specialists

We support financial services businesses across London’s financial districts and beyond, from sole-trader IFAs to multi-partner wealth management firms and Lloyd’s market participants. Our team understands the FCA’s SYSC requirements, operational resilience rules, MiFID II record-keeping obligations, and, where relevant, DORA, and we build these into how we manage your IT from day one.

The Challenge

Why Financial Services IT Is Subject to Higher Standards

Financial services firms carry specific obligations around data security, operational resilience, and record-keeping that other sectors do not. A data breach exposing client financial information carries regulatory, reputational, and financial consequences. The FCA’s SYSC sourcebook sets out the systems and controls senior management must have in place, and its operational resilience rules require firms to demonstrate they can continue to deliver important business services even when technology fails. Firms with EU clients, branches, or critical ICT suppliers may also fall in scope of the Digital Operational Resilience Act (DORA), which imposes its own ICT risk management and incident-reporting requirements.

FCA SYSC Compliance

FCA SYSC (Senior Management Arrangements, Systems and Controls) and operational resilience rules require documented IT controls, BCP testing, and the ability to demonstrate impact tolerances for important business services.

MiFID II Record-Keeping

Mandatory 5-year retention of client communications including emails and recorded calls, with compliant archiving and retrievability requirements.

Client Data Security

Client financial data is highly sensitive, data breaches carry ICO enforcement risk, FCA scrutiny, and severe reputational damage with clients and introducers.

DORA for EU-Facing Firms

Firms with EU clients, branches, or ICT suppliers may fall in scope of DORA, we help map ICT risk management, resilience testing, and third-party oversight obligations alongside your existing FCA requirements.

Our Approach

Compliance-Ready IT Management for Regulated Firms

We build compliance into how we manage your IT from the outset, not as an afterthought. Our documentation, security controls, and policy framework are designed to align with FCA SYSC and operational resilience expectations, giving you evidence of IT governance for regulatory reporting, audit, and PI insurance purposes.

FCA SYSC Documentation

IT policy documentation, business continuity plans, and disaster recovery testing aligned to FCA SYSC and operational resilience requirements.

MiFID II Compliant Archiving

Email archiving solutions meeting 5-year retention requirements with compliant search and retrieval capability.

Secure Remote Working

Zero-trust remote access enabling advisers and analysts to work securely from any location without compromising client data.

Third-Party & DORA Risk Oversight

Assessment and oversight of technology vendor and cloud service provider risk in line with FCA third-party outsourcing rules and, where applicable, DORA’s ICT third-party requirements.

Lloyd’s Market

IT Support for the Lloyd’s Insurance Market

We also support managing agents, brokers, and MGAs operating in and around the Lloyd’s market, where Lloyd’s Minimum Standards add a further layer of operational resilience and cyber security expectations on top of core FCA requirements. We build IT governance, security controls, and business continuity arrangements that stand up to both sets of obligations.

Cybersecurity

Security Controls That Meet FCA, DORA, and Cyber Insurance Standards

Financial services firms are high-value targets for cybercriminals because they hold both client assets information and payment data. The FCA expects firms to have appropriate cyber defences in place under SYSC, DORA adds specific ICT risk management expectations for in-scope firms, and cyber insurers are now requiring evidence of specific controls as a condition of cover. Speedster IT’s CE+ certification demonstrates the baseline your firm needs.

Advanced Endpoint Protection

Enterprise EDR/XDR providing behavioural threat detection and response across all firm devices.

Multi-Factor Authentication

MFA enforced across all systems and remote access, meeting cyber insurance baseline requirements.

Email Security

Advanced email filtering, anti-phishing, and DMARC controls protecting against business email compromise.

Data Loss Prevention

DLP controls preventing sensitive client data from leaving the firm via unauthorised channels.

Why Speedster IT

Why London Financial Services Firms Choose Speedster IT

FCA, SYSC & DORA Expertise

20+ years supporting FCA-regulated businesses with an understanding of SYSC, operational resilience, MiFID II, and DORA IT obligations.

Unlimited Support

No per-ticket charges. Unlimited helpdesk and on-site support for one fixed monthly fee per user.

Cyber Essentials Plus Certified

Our CE+ certification, and our ability to help you achieve it, demonstrates the security posture the FCA and cyber insurers expect.

Audit-Ready Documentation

IT governance documentation suitable for FCA supervisory visits, PI insurance renewals, and client due diligence.

London-Wide On-Site Coverage

Same-day on-site engineers across London for critical failures that cannot be resolved remotely (subject to your support plan).

Senior Account Management

Senior-level account management who can engage with compliance officers, COOs, and PI insurers on IT risk matters.

24/7 Helpdesk coverage
20+ Years experience
CE+ Cyber Essentials
500+ Users supported
What We Cover

What Our FCA Compliant IT Support London Service Covers

FCA compliant IT support London financial services firms depend on to help meet their own SYSC and DORA obligations, covering every system your firm relies on.

FCA SYSC Compliance IT

Policy documentation, BCP, and DR testing aligned to FCA SYSC and operational resilience requirements.

MiFID II Email Archiving

Compliant email archiving with 5-year retention, audit trail, and searchable retrieval.

Cybersecurity & Endpoint Protection

EDR/XDR, MFA, email security, and DLP controls meeting cyber insurance requirements.

Secure Remote Access

Zero-trust remote working solutions for advisers, analysts, and back-office staff.

Microsoft 365 & Teams

Secure Microsoft 365 deployment with appropriate retention policies and governance controls.

Financial Software Support

Support for back-office, CRM, portfolio management, and financial planning software.

DORA & Third-Party ICT Risk

ICT risk management, resilience testing, and third-party/vendor oversight support for firms in scope of the EU’s Digital Operational Resilience Act.

Lloyd’s Market IT Support

Dedicated support for managing agents, brokers, and MGAs operating in the Lloyd’s market, aligned to Lloyd’s Minimum Standards as well as FCA requirements.

Why Choose Us

Why Financial Services Firms Choose Our FCA Compliant IT Support London

FCA compliant IT support London firms choose to help meet their own SYSC and DORA obligations, built by a team that understands the regulatory environment as well as you do.

20+ Years in London Financial Services

Decades of experience supporting IFAs, wealth managers, brokers, investment firms, and Lloyd’s market participants across London.

Fixed Predictable Cost

£25 per user per month with unlimited support, no surprise charges when compliance issues arise.

FCA, SYSC & DORA-Ready Documentation

IT governance and security documentation ready for supervisory visits, client due diligence, and PI insurance renewals.

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Frequently asked questions

Yes. We provide FCA compliant IT support London financial services firms rely on, built around the FCA's SYSC sourcebook, its operational resilience rules, and (for firms with EU exposure) the Digital Operational Resilience Act (DORA). This includes 24/7 unlimited helpdesk support, MiFID II compliant email archiving, Cyber Essentials Plus-aligned security controls, and audit-ready IT governance documentation.

Yes. We provide the IT controls documentation, business continuity planning, disaster recovery procedures, and testing required to demonstrate compliance with the FCA's SYSC sourcebook and operational resilience rules. We align our documentation to the FCA's expectations around impact tolerances for important business services.

SYSC is the FCA's Senior Management Arrangements, Systems and Controls sourcebook. It requires regulated firms to have documented systems and controls, including IT governance, risk management, and business continuity arrangements. We build our support around these requirements from day one, giving you documentation ready for supervisory review.

The Digital Operational Resilience Act (DORA) is an EU regulation, so it applies directly to EU financial entities. UK firms with EU branches, subsidiaries, EU clients, or that act as a critical ICT third-party provider to EU financial entities may still need to meet DORA requirements alongside their FCA obligations. We can help assess your exposure and put the ICT risk management and incident reporting processes in place if DORA applies to your firm.

Yes. We deploy and manage compliant email archiving solutions meeting the MiFID II 5-year retention requirement, with searchable retrieval capability for regulatory requests and supervision. We can also advise on call recording requirements where applicable.

We implement enterprise endpoint detection and response (EDR/XDR), multi-factor authentication across all systems, advanced email security with anti-phishing controls, data loss prevention, and 24/7 security monitoring. These controls are aligned to both FCA expectations and cyber insurance requirements.

Yes. We can guide your firm through the Cyber Essentials Plus certification process, implementing the required controls and supporting the external assessment. CE+ is increasingly required by the FCA as evidence of security baseline, by cyber insurers as a condition of cover, and by larger clients as part of supplier due diligence.

Yes. We support managing agents, brokers, and MGAs operating in and around the Lloyd's market, where Lloyd's Minimum Standards add operational resilience and cyber security expectations on top of core FCA requirements. We build IT governance and security controls that satisfy both.

Our support starts from GBP 25 per user per month with unlimited helpdesk access, proactive monitoring, and compliance documentation included. We always provide a tailored proposal after an initial discussion to ensure the specific regulatory requirements of your firm are covered. Contact us for a confidential conversation.

Yes. We provide dedicated IT Support for financial brokers London, including mortgage brokers and insurance brokers, alongside our wider financial services client base of IFAs, wealth managers, and investment firms. This includes FCA-aligned compliance documentation, secure client data handling, MiFID II email archiving, and the same 24/7 unlimited helpdesk support we provide across the sector.