What Is AI Cloud Contact Centre Software and How Does It Work?
At Speedster IT we like to keep our customers at the forefront of business advances, that is why we are now offering new and current clients the opportunity to adopt the best cloud contact center software.
Boost your business with our hosted cloud contact center software. Automate interactions, master every channel, and transform customer experience, all on one powerful platform.
Key Features & Benefits to Our Affordable Hosted Contact Centre Solutions
- No Infrastructure Overhaul Required
- 30+ Security Certifications
- AI Agents and automation built for your industry
- Omnichannel Support (Voice, Email, Chat, Social, Microsoft Teams)
- 3rd Party Integration 70 deep, out-of-the-box integrations
- AI Tools Like Chatbots, Sentiment Analysis, Call Recording and Analytics
- First Class Customer Experience – to transform service, sales, and support across your entire organization
Why Small Businesses in the UK Are Switching to Cloud Contact Center Software
Reduce Costs
We are seeing an uptake in the number of UK small businesses adopting AI agents, cloud based contact centers to reduce costs and increase operational flexibility. These solutions eliminate upfront hardware expenses, enable seamless scaling, support remote work, and integrate effortlessly with existing tools.
Deliver an AI Omnichannel at Scale & Support Hybrid Teams
With advanced features such as AI-powered tools, omni channel integration and CRM integration, this innovative approach provides businesses with the flexibility to adapt, grow, and deliver exceptional customer service.
AI Customer Experience Automation
Create scalable AI agents that drive actionable outcomes by handling customer interactions and completing associated tasks efficiently.
Identify customer friction points to pinpoint areas where automation can reduce costs and enhance operational efficiency.
Streamline human touchpoints with automated workflows, enabling effortless customer journeys. Gain real-time insights into performance metrics, ROI, and opportunities for continuous improvement.
How Cloud Contact Centre Software and AI Agents Improve Security for Small Businesses
At Speedster IT we take Security as a top concern for UK businesses. Our cloud contact center platforms includes:
- End-to-end encryption for voice and data
- Role-based access controls to limit internal exposure
- Automatic backups and disaster recovery
- Regular security patching
- UK-based data centres for Industry Specific compliance and GDPR
These features empower small businesses to safeguard customer data without the need for a dedicated IT security team.
By entrusting us with your IT support, you can rest assured that everything is meticulously maintained and managed. Our comprehensive approach ensures that all your IT needs are handled by a single, cohesive team.
How Much Does Hosted Cloud Contact Centre Software Cost for Small Businesses?
Pricing typically depends on the number of users, features, and call volume. At Speedster IT, we deliver flexible and scalable solutions to our clients.
We offer a range of pricing models to suit different business needs, £85 to £145 per user per month, with options for per-hour login consumption and concurrent pricing.
This structure allows businesses to choose the right contact center edition, whether you are looking for a plan for robust call center functionality or advanced AI-driven features and custom reporting we have got you covered.
By leveraging our pricing model, businesses can efficiently manage costs while enhancing customer interactions through AI-powered tools and omnichannel support.
Including per-user monthly subscriptions for consistent team sizes, pay-as-you-go options for businesses with fluctuating demand, and free trials or starter plans ideal for microbusinesses exploring cloud based contact centre solutions.
This flexibility ensures small businesses can access enterprise-grade features without overcommitting on cost.
At Speedster IT, we provide 24/7 unlimited IT support to ensure your cloud contact center software systems run smoothly and are optimised for peak performance.